Asset Reconstruction Companies (ARCs): Business Model

Aug 31, 2025
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India’s banking sector often grapples with the challenge of rising non-performing assets (NPAs). These stressed loans lock up capital, reduce profitability, and weaken the overall financial system. To address this, Asset Reconstruction Companies (ARCs) were introduced as a mechanism to manage and recover bad loans.

ARCs essentially act as financial intermediaries. They acquire NPAs from banks and financial institutions, clean up their balance sheets, and work towards reviving the distressed assets. In doing so, ARCs reduce the burden on banks and create room for fresh credit flow into the economy.

But how do ARCs actually function? What’s their business model? And what challenges do they face in India’s evolving financial landscape? Let’s break it down.

Table of Contents

What is an Asset Reconstruction Company?

An Asset Reconstruction Company (ARC) is a specialised financial institution that buys NPAs or stressed assets from banks and other lenders. By transferring these assets to ARCs, banks can focus on fresh lending and growth, while ARCs work to recover value from distressed accounts.

The importance of ARCs lies in their ability to:

  • Clean up bank balance sheets.
  • Strengthen financial stability.
  • Contribute to economic growth by reviving stressed businesses.

In simple terms, ARCs buy bad loans from banks and try to recover as much as possible, either by reviving the business or liquidating its assets.

Background of Asset Reconstruction Companies in India

The Narasimham Committee first recommended ARCs in India in 1998, recognising the growing problem of NPAs in the banking system. This led to the enactment of the SARFAESI Act, 2002 (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act), which provided the legal foundation for ARCs.

Key points about ARCs in India:

  • ARCs must register with the Reserve Bank of India (RBI) under Section 3 of the SARFAESI Act.
  • They primarily acquire secured NPAs from banks and financial institutions.
  • Their role includes asset reconstruction and securitisation, simplifying lender balance sheets.

The Evolution of ARCs

Over the years, ARCs have evolved as a vital solution to the rising NPAs that hamper the profitability and liquidity of banks. By purchasing and managing these stressed assets, ARCs not only reduce risk exposure for banks but also:

  • Create investment opportunities in the distressed debt market.
  • Provide a structured framework for debt recovery.
  • Support economic stability by reviving potentially viable businesses.

How Does ARC Work?

The ARC business model typically involves the following steps:

  1. Acquisition of Assets: ARCs purchase NPAs from banks, usually at a discount, either in cash or through the issuance of Security Receipts (SRs) to the banks.

  2. Management of Assets: Once acquired, ARCs restructure, reschedule, or attempt to revive the borrower’s operations.

  3. Recovery Mechanisms: Recovery can happen via settlement with borrowers, enforcing collateral, selling assets, or bringing in new investors.

  4. Return on Investment: ARCs earn returns by successfully recovering dues and distributing proceeds to banks or SR holders.

Note: ARCs must maintain a minimum Net Owned Fund (NOF) of ₹100 crore to operate legally.

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The Core of the ARC Business Model

The ARC business model is built on three core pillars:

  1. Acquisition: Buying NPAs at a discounted value from banks and financial institutions.
  2. Restructuring: Developing strategies to revive stressed businesses, including debt restructuring or converting debt into equity.
  3. Recovery: Enforcing security interests, liquidating assets, or monetising businesses to recover maximum value.

These pillars determine the sustainability and profitability of ARCs.

Process of Asset Reconstruction by ARCs

The process of asset reconstruction typically involves:

  • Management takeover of the borrower’s business.
  • Sale or lease of part or entire business.
  • Debt rescheduling to provide repayment flexibility.
  • Enforcing security by selling collateral.
  • Possession of secured assets for liquidation.
  • Conversion of debt into equity, enabling ARCs to hold a stake in the borrower company.

This multi-step process maximises recovery and ensures balance sheet clean-up for lenders.

What are the Services Provided by Asset Reconstruction Companies?

ARCs provide a wide range of services, including:

  • Acquisition and management of distressed assets.
  • Debt restructuring and settlement.
  • Recovery and asset monetisation.
  • Investor management through security receipts.
  • Advisory services for stressed asset management.

While they operate under the SARFAESI Act, 2002 and RBI guidelines, ARCs must adapt to challenges like economic downturns, legal delays, and shifting regulations. Technology adoption is also becoming critical in driving recovery efficiency and risk management.

Recent Changes in ARC Regulations by RBI

The RBI has introduced significant regulatory reforms to strengthen governance in the ARC sector. Recent updates include:

  • Stronger corporate governance with mandatory independent directors.
  • Enhanced transparency through periodic performance disclosures.
  • Revised investment norms for security receipts (SRs), encouraging higher skin-in-the-game from ARCs.

Challenges Faced by ARCs

While ARCs play a vital role, they face multiple hurdles:

  • Legal and Judicial Delays: Court proceedings and enforcement under SARFAESI or IBC can be time-consuming.
  • Regulatory Changes: Frequent shifts in RBI and government policies impact operations.
  • Capital Requirements: ARCs often struggle with limited capital for large NPA acquisitions.
  • Economic Uncertainty: Market downturns can reduce asset valuation and recovery potential.

Best Practices for Aspiring ARCs

For ARCs to thrive, the following best practices are essential:

  • Build a robust risk management framework.
  • Continuously innovate restructuring strategies.
  • Leverage technology and analytics for recovery.
  • Develop strong relationships with regulators and stakeholders.
  • Invest in training and upskilling teams.

Frequently Asked Questions (FAQs)

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Frequently Asked Questions

What is the minimum fund for ARC?

To set up an Asset Reconstruction Company in India, the minimum Net Owned Fund (NOF) requirement is ₹300 crore (as per RBI guidelines, updated in 2022).

What is the difference between a bad bank and an asset reconstruction company?

While both focus on resolving stressed assets, they are not the same:

  • Bad Bank: A government-backed entity that consolidates bad loans from various banks. It doesn’t necessarily focus on recovery, but rather on holding and restructuring them to reduce immediate pressure on banks.
  • ARC: A specialised financial institution that buys bad loans from banks at a discount and actively works on recovering the dues through restructuring, settlements, or asset sales.

In short, bad banks act as repositories, while ARCs focus on active resolution and recovery.

Who can fund an ARC?

Funding for ARCs typically comes from:

  • Banks and financial institutions (may also hold stakes in ARCs)
  • Private equity firms and investors looking to enter the distressed assets market
  • Foreign investors, subject to RBI and FDI guidelines

Sponsors, who must hold at least 51% ownership as per regulations

What strategies do ARCs use to recover debts?

ARCs deploy multiple recovery strategies, such as:

  • Restructuring loans to make repayment more manageable for borrowers
  • Taking over the management of stressed companies to revive operations
  • One-time settlements (OTS) with borrowers at negotiated terms
  • Asset sales (selling collateral like property, land, or machinery)
  • Legal proceedings under the SARFAESI Act to enforce security interests

How does the SARFAESI Act support asset reconstruction?

The SARFAESI Act, 2002, is the backbone of ARC operations. It gives ARCs the power to:

  • Enforce security interests without going through lengthy court processes
  • Take possession of secured assets of defaulting borrowers
  • Sell, lease, or manage those assets to recover dues
  • Empower banks and ARCs to speed up the resolution of bad loans

Sarthak Goyal

Sarthak Goyal is a Chartered Accountant with 10+ years of experience in business process consulting, internal audits, risk management, and Virtual CFO services. He cleared his CA at 21, began his career in a PSU, and went on to establish a successful ₹8 Cr+ e-commerce venture.

He has since advised ₹200–1000 Cr+ companies on streamlining operations, setting up audit frameworks, and financial monitoring. A community builder for finance professionals and an amateur writer, Sarthak blends deep finance expertise with an entrepreneurial spirit and a passion for continuous learning.

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Startup India Seed Fund Scheme for Startups | Razorpay Rize

Startup India Seed Fund Scheme for Startups | Razorpay Rize

As a part of the “Startup India” program, the Startup India Seed Fund Scheme was introduced in 2021 to facilitate the process of creating a robust startup ecosystem and providing financial assistance to startups for proof of concept, prototype development, product trials, market-entry, and commercialization.

Description Who is it for? Benefits
To provide monetary support for proof of concept, prototype development, product trials, market, and commercialization Startups using Technology as their core product or service Under this scheme, Financial assistance up to Rs. 50 lakh will be provided to startups at an early stage through incubators
Startup India Seed Fund Scheme

Table of Contents

Eligibility

  • Should be recognised by DPIIT.
  • Startups should not have received more than Rs 10 lakh of monetary support under other significant government schemes.
  • The Startup shall have been in existence for no more than two years at the time of application.
  • Should be using technology as its core product or service to create innovative solutions in different sectors.
  • Must have a business idea to develop the product with a scope of scaling
  • According to the Companies Act of 2013 and the SEBI (ICDR) Regulations of 2018, Indian promoters must own at least 51 percent of the company at the time of application to the incubator.
  • The seed support is generally available in grants and debt/convertible debentures.

Application procedure for Startups

The application procedure for availing the seed fund from the incubators by the startups under the StartUp India Seed Fund Scheme is as follows:

Startup India Registration

  • Go to https://seedfund.startupindia.gov.in/.
  • On the top right side of the homepage, click the 'Login' button, then the 'Create an Account' option at the bottom of the "Login" tab.
  • The ‘Startup India’ registration page will open.
  • After filling out the form, click the 'Register' button.
  • An OTP will be sent. Enter the OTP and click the ‘Submit’ button.

Startup India Seed Fund Application

  • Go to the website again and click on the ‘Apply Now’ button on the right-hand side of the homepage.
  • Click on the ‘Apply Now’ button under the ‘For Startups’ option and log in using the username and password registered.
  • The application form will open. Put in all the details, upload the documents, and click on the ‘Submit’ button.
  • The application will be submitted for the selection of the startup.

Selection of Startups for the Scheme

The Eligible Incubator will select startups for this scheme based on the following criteria:

  • Idea
  • Feasibility
  • Novelty
  • Fund Utilization Plan
  • Business Plan
  • Presentation
  • Potential Impact

Benefits

To register a company in the U.S., several essential criteria must be met.

  • Under this scheme, up to Rs 50 lakh in financial assistance will be provided to startups at an early stage through incubators.
  • The incubator will disburse the seed fund to an eligible startup:
    - As a grant for validation of “prototype development, proof of concept or product trials”-  
    Up to Rs. 20 Lakh        
    - Investment for commercialization, market-entry, or scaling up through debt-linked instruments -
    Up to Rs. 50 Lakh
  • Once incubated, physical infrastructure, testing support, mentoring for prototype or commercialization, human resources, and legal compliances are provided to the startups, all by the incubators.
  • For eligible startups, income tax and capital gains tax exemptions are available.

Post funding process

Each incubator must track specific criteria for each beneficiary startup. Every beneficiary startup must present the reports to its incubators periodically. The data is submitted to Startup India in real-time via their web dashboards and further to the EAC quarterly. Each Startup’s return on investment is also reported by the designated incubator.

  • Proof of concept
  • Prototype development
  • Progress of product development & field trials
  • Turnover of startup
  • Progress of market launch
  • Quantum of loan, angel, or VC funding raised
  • Jobs created by startup

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How to Open a Company in India: Process of Incorporation of Company

How to Open a Company in India: Process of Incorporation of Company

Starting a company in India can be an exciting and rewarding venture, but navigating the legal and procedural requirements can seem daunting. This comprehensive guide will walk you through the essential steps to open a company in India, ensuring a smooth and compliant process of incorporation of the company.

Table of Contents

Guidelines to Follow When Starting Your Business in India

Before diving into the specifics of the company registration process, it's crucial to understand the general guidelines for starting a company in India. These guidelines will help you lay a strong foundation for your business and avoid common pitfalls.

  • Conduct thorough market research to validate your business idea and identify your target audience.
  • Develop a comprehensive business plan that outlines your objectives, strategies and financial projections.
  • Choose a unique and meaningful name for your company that aligns with your brand identity and complies with the naming guidelines set by the Ministry of Corporate Affairs (MCA).
  • Determine the optimal business structure for your venture.
  • Secure adequate funding through personal savings, investor capital, or business loans
  • Seek professional advice from legal experts, chartered accountants, and business mentors to ensure compliance and make informed decisions.

Step 1. Choose Your Business Structure

Selecting the right business structure is a critical decision when starting a company in India. The type of entity you choose will have significant implications for liability, taxation, compliance and overall operations. Here are the most common business structures in India:

  1. Sole Proprietorship
    • Owned and operated by a single individual
    • Simple to set up and manage
    • No separate legal entity, unlimited personal liability
  2. Partnership Firm
    • Formed by two or more individuals or entities
    • Governed by the Indian Partnership Act, 1932
    • Partners share profits, losses and management responsibilities
  3. Limited Liability Partnership (LLP)
    • Combines the benefits of a partnership and a private limited company
    • Partners have limited liability, protecting personal assets
    • Requires a minimum of two partners and compliance with the LLP Act, 2008
  4. One Person Company (OPC)
    • A private limited company with a single member
    • Suitable for solo entrepreneurs seeking limited liability
    • Easier compliance compared to a private limited company
  5. Private Limited Company
    • Separate legal entity with limited liability for shareholders
    • Requires a minimum of two shareholders and two directors
    • Stricter compliance requirements under the Companies Act, 2013

When choosing your business structure, consider factors such as liability protection, taxation, compliance requirements, and scalability. For example, a sole proprietorship is the easiest to set up but offers no personal liability protection. On the other hand, a private limited company provides limited liability protection but involves more complex compliance requirements.

Step 2. Required Documents for Company Registration

Before initiating the company registration process, gather the necessary documents to ensure a smooth and efficient incorporation. The following documents are typically required:

  1. Proof of identity and address for directors and shareholders (e.g., PAN card, Aadhaar card, passport)
  2. Passport-sized photographs of directors and shareholders
  3. Proof of registered office address (e.g., rental agreement, utility bills)
  4. Digital Signature Certificate (DSC) for directors
  5. Director Identification Number (DIN) for proposed directors
  6. Memorandum of Association (MoA) and Articles of Association (AoA)
  7. Consent letters from proposed directors
  8. Affidavit for non-conviction of directors

Having these documents ready will streamline the process of incorporation of the company and minimise delays in the company formation process.

Step 3. Register Your Business

With the necessary documents in hand, you can now proceed with registering your business. The company registration process involves the following steps:

  1. Obtain Digital Signature Certificate (DSC) for directors from a certified authority.
  2. Apply for Director Identification Number (DIN) for proposed directors through Form DIR-3.
  3. Reserve the company name through the RUN (Reserve Unique Name) web service of the MCA.
  4. Draft the Memorandum of Association (MoA) and Articles of Association (AoA) defining the company's objectives and rules.
  5. File incorporation documents, including Form SPICe (INC-32), MoA, AoA and other necessary documents, with the Registrar of Companies (ROC) along with the prescribed fees.
  6. Obtain the Certificate of Incorporation from the ROC upon successful registration.

The entire process of incorporation of a company can be completed online through the MCA portal, making it convenient and efficient for entrepreneurs to start a startup in India.

Step 4. Acquire Required Licenses and Permits

Depending on the nature of your business and the industry you operate in, you may need to obtain specific licenses and permits to legally open a company in India. Some common types of business licenses and registrations include:

  • Goods and Services Tax (GST) registration
  • Shops and Establishment Act registration
  • Professional Tax registration
  • Import Export Code (IEC) for import/export businesses
  • FSSAI license for food businesses
  • Trade License from local municipal authorities
  • Industry-specific licenses (e.g., FSSAI for food businesses, IEC for import/export)

Research the specific licenses applicable to your business and ensure timely compliance to avoid legal complications.

Step 5. Procedure for Company Registration in India

To summarise the company registration process, here's a step-by-step procedure for setting up a company in India:

  1. Choose a suitable business structure (sole proprietorship, partnership, LLP, OPC, private limited company).
  2. Obtain necessary documents for incorporation (identity proofs, registered office proof, DSC, DIN).
  3. Apply for name approval through the RUN web service.
    • Select and apply for a unique company name through the RUN (Reserve Unique Name) service on the MCA portal.
  4. Incorporation Documents
    • Draft the Memorandum of Association (MoA) and Articles of Association (AoA)
    • Prepare the consent letters from the proposed directors
    • Obtain the registered office address proof
  5. SPICe+ Form
    • Fill out the SPICe+ (Simplified Proforma for Incorporating Company Electronically Plus) form
    • Attach the necessary documents (MoA, AoA, director consents, address proof, etc.)
    • Pay the prescribed registration fees based on the authorised capital
  6. Obtain the Certificate of Incorporation from the ROC.
    • Upon successful filing of the SPICe+ form, the Registrar of Companies (ROC) will issue the Certificate of Incorporation (COI)
    • The COI will mention the Corporate Identity Number (CIN) and the date of incorporation
  7. Apply for necessary licenses and registrations (GST, Shops and Establishment, Professional Tax, industry-specific licenses).
  8. Open a corporate bank account and secure funding.
  9. Commence business operations.

By following this procedure diligently, you can successfully open a company and start a startup in India.

Step 6. Hiring Employees

As your business grows, you may need to hire staff to support your operations. When hiring employees in India, keep the following points in mind:

  • Register for Employees' Provident Fund (EPF) and Employees' State Insurance (ESI) if applicable.
  • Draft comprehensive employment contracts outlining roles, responsibilities, compensation and benefits.
  • Comply with minimum wage laws and other labour regulations.
  • Maintain proper records of employee information, attendance, and payroll.
  • Ensure a safe and healthy work environment in compliance with occupational safety laws.

Building a strong and motivated team is crucial for the success of your venture as you start a startup in India.

Step 7. Ensure Compliance with Regulations

Compliance with various laws and regulations is an ongoing responsibility when starting a company in India. Some key areas of compliance include:

  • Filing annual returns and financial statements with the ROC.
  • Maintaining proper books of accounts and audit records.
  • Complying with taxation laws, including income tax and GST.
  • Adhering to labour laws and employee welfare regulations.
  • Obtaining and renewing necessary licenses and permits.
  • Ensuring data privacy and protection in accordance with relevant laws.

Regularly review and update your compliance practices to stay ahead of regulatory changes and avoid penalties.

Step 8. Promote Your Business

With your company successfully registered and operational, it's time to focus on promoting your business and attracting customers. Consider the following strategies to effectively market your venture:

  • Develop a strong online presence through a professional website and social media channels.
  • Leverage digital marketing techniques such as search engine optimisation (SEO), pay-per-click advertising (PPC), and content marketing to reach your target audience.
  • Attend industry events, trade shows, and networking sessions to build relationships and showcase your offerings.
  • Collaborate with influencers, bloggers, and media outlets to gain exposure and credibility.
  • Offer exceptional customer service and seek feedback to continuously improve your products or services.

By consistently promoting your business and delivering value to your customers, you'll establish a strong brand presence and drive growth as you open a company in India.

Conclusion

By understanding the process of incorporation of company and following the guidelines outlined in this comprehensive guide, you can confidently navigate the legal and procedural requirements to open a company and start a startup in India. Remember to seek professional guidance when needed and stay compliant with regulations to ensure the long-term success of your venture.

Frequently Asked Questions

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Limited Liability Partnership
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1,499 + Govt. Fee
BEST SUITED FOR
  • Professional services 
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1,499 + Govt. Fee
BEST SUITED FOR
  • Freelancers, Small-scale businesses
  • Businesses looking for minimal compliance
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Private Limited Company
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1,499 + Govt. Fee
BEST SUITED FOR
  • Service-based businesses
  • Businesses looking to issue shares
  • Businesses seeking investment through equity-based funding


One Person Company
(OPC)

1,499 + Govt. Fee
BEST SUITED FOR
  • Freelancers, Small-scale businesses
  • Businesses looking for minimal compliance
  • Businesses looking for single-ownership

Private Limited Company
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1,499 + Govt. Fee
BEST SUITED FOR
  • Service-based businesses
  • Businesses looking to issue shares
  • Businesses seeking investment through equity-based funding


Limited Liability Partnership
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1,499 + Govt. Fee
BEST SUITED FOR
  • Professional services 
  • Firms seeking any capital contribution from Partners
  • Firms sharing resources with limited liability 

Frequently Asked Questions

How can I start my own company in India?

To start a startup in India, follow these steps: choose a business structure, obtain necessary documents, register your company with the ROC, acquire licenses and permits, hire employees, ensure compliance, and promote your business effectively.

What type of company is easiest to start?

A sole proprietorship is the easiest type of company to start in India, as it involves minimal legal formalities and compliance requirements. However, it offers no separate legal identity or liability protection for the owner.

How much money is required to start a company in India?

The capital required to start a startup in India varies depending on the business structure and the nature of your business. Private limited companies require a minimum paid-up capital of ₹1 lakh, while other structures have no minimum capital requirements.

How much does it cost to register a company in India?

The cost of company registration in India includes fees for name reservation, incorporation filing, stamp duty, and professional charges. The total cost can range from ₹5,000 to ₹50,000 or more, depending on the business structure and the authorised capital.

How can I register my company myself in India?

You can register your company yourself by following the company formation process outlined in this guide. However, it's recommended to seek professional assistance from a chartered accountant or company secretary to ensure compliance and avoid errors.

How do I start a new PVT Ltd company?

To start a private limited company, follow these steps: obtain DSC and DIN for directors, reserve the company name, draft MoA and AoA, file incorporation documents with the ROC, obtain the Certificate of Incorporation, and comply with post-registration formalities.

Can a single person register a company in India?

Yes, a single person can register a One Person Company (OPC) in India. An OPC is a type of private limited company with a single member and offers limited liability protection to the owner.

Nipun Jain

Nipun Jain is a seasoned startup leader with 13+ years of experience across zero-to-one journeys, leading enterprise sales, partnerships, and strategy at high-growth startups. He currently heads Razorpay Rize, where he's building India's most loved startup enablement program and launched Rize Incorporation to simplify company registration for founders.

Previously, he founded Natty Niños and scaled it before exiting in 2021, then led enterprise growth at Pickrr Technologies, contributing to its $200M acquisition by Shiprocket. A builder at heart, Nipun loves numbers, stories and simplifying complex processes.

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D2C Vs B2C: Understanding The Key Differences

D2C Vs B2C: Understanding The Key Differences

In today’s fast-paced market, businesses need the right approach to connect with their customers and stand out from the competition. Two of the most common models, Direct-to-Consumer (D2C) and Business-to-Consumer (B2C) focus on selling to individual customers but operate in distinct ways. While D2C brands sell directly to consumers without intermediaries, B2C typically involves retailers, marketplaces, or third-party distributors.

Choosing the right model impacts everything from marketing strategies and customer relationships to pricing control and scalability. In this blog, we’ll break down the key differences between D2C and B2C, helping businesses understand which model aligns best with their goals and customer expectations.

Table of Contents

Key Differences Between D2C and B2C

Below is a structured comparison of D2C and B2C business models:

Aspect Direct-to-Consumer (D2C) Business-to-Consumer (B2C)
Business structure The brand sells directly to customers without any intermediaries The business may sell through retailers, wholesalers or third-party platforms
Customer interaction Direct engagement with customers Indirect interaction via retailers or online marketplaces
Distribution channels Company-owned websites, social media, and exclusive brand stores Retail stores, eCommerce marketplaces and third-party distributors
Pricing control Full control over pricing and discounts Prices are often influenced by third-party retailers and competition

Understanding D2C (Direct-to-Consumer)

The Direct-to-Consumer (D2C) model is transforming the way brands connect with customers by eliminating middlemen such as wholesalers, retailers, and marketplaces. Instead of relying on third-party distributors, D2C brands sell directly to their consumers, allowing them to maintain greater control over pricing, branding, customer experience, and marketing.

This model has gained immense popularity due to advancements in e-commerce, digital marketing, and consumer behaviour shifts, where people prefer personalised shopping experiences and direct engagement with brands.

Key Characteristics of D2C

  • Direct sales to customers, bypassing intermediaries.
  • High reliance on digital marketing and social media.
  • Personalised customer experience and strong brand identity.
  • Subscription-based or direct-selling models.

How Does D2C Work?

D2C businesses follow a structured approach to take products from concept to consumer while optimising every step for efficiency and customer satisfaction.

  1. Product Development – Companies design and manufacture their products.
  2. Branding & Marketing – Strong online presence, leveraging social media and influencers.
  3. Sales & Distribution – Selling through their websites, pop-up stores, or direct retail.
  4. Customer Engagement – Providing personalised service and direct interactions.

D2C Example

A great example of a successful D2C brand is Nike. While Nike does sell through retailers, it has aggressively expanded its direct-to-consumer channels through its website, exclusive stores, and apps, allowing for greater control over branding, pricing, and customer experience.

Understanding B2C (Business-to-Consumer)

The Business-to-Consumer (B2C) model is one of the most common and traditional business structures, where companies sell products or services directly to individual customers. B2C businesses can operate through brick-and-mortar stores, e-commerce platforms, third-party marketplaces, and direct retail chains.

This model focuses on high-volume sales, competitive pricing, and broad customer reach. Unlike D2C brands, which manage their own sales channels, B2C companies often partner with retailers and online marketplaces to distribute their products.

Key Characteristics of D2C

  • Direct sales to customers, bypassing intermediaries.
  • High reliance on digital marketing and social media.
  • Personalised customer experience and strong brand identity.
  • Subscription-based or direct-selling models.

How Does D2C Work?

D2C businesses follow a structured approach to take products from concept to consumer while optimising every step for efficiency and customer satisfaction.

  1. Product Development – Companies design and manufacture their products.
  2. Branding & Marketing – Strong online presence, leveraging social media and influencers.
  3. Sales & Distribution – Selling through their websites, pop-up stores, or direct retail.
  4. Customer Engagement – Providing personalised service and direct interactions.

B2C Example

A classic example of a B2C business is Amazon. Amazon provides a vast range of products from multiple sellers, offering convenience and variety to end consumers without directly manufacturing most of the products it sells.

Top 5 Benefits of D2C

  1. Higher Profit Margins – Eliminates middlemen, allowing businesses to retain higher revenues.
  2. Direct Customer Insights – Enables data collection for better personalisation and marketing.
  3. Better Brand Control – Full control over branding, messaging, and customer experience.
  4. Efficient Inventory Management – Greater flexibility in managing stock and production.
  5. Stronger Customer Relationships – Builds brand loyalty through direct interactions.

5 Limitations of D2C You Can’t Ignore

  1. High Customer Acquisition Costs – Digital advertising and influencer marketing can be expensive.
  2. Intense Competition – Direct sales require brands to stand out in a crowded market.
  3. Logistics and Fulfillment Challenges – Managing deliveries and returns can be complex.
  4. Reliance on Digital Marketing – Success depends on strong online marketing strategies.
  5. Customer Service Demands – Requires robust support teams to handle queries and complaints.

5 Incredible Benefits of B2C

  1. Larger Customer Base – Mass-market appeal leads to high sales volume.
  2. Faster Sales Cycles – Quick purchase decisions without prolonged relationship-building.
  3. Lower Operational Costs – Retailers handle distribution, reducing overhead expenses.
  4. Multiple Sales Channels – Products available in stores, online, and via third-party platforms.
  5. Increased Brand Visibility – Established brands enjoy widespread recognition.

5 Major Drawbacks of B2C You Need To Know

  1. High Competition – Many brands compete for the same audience.
  2. Lower Customer Loyalty – Customers may switch brands based on price or availability.
  3. Price Sensitivity – Discounts and competitive pricing play a significant role.
  4. Increased Marketing Costs – Requires large advertising budgets to stay competitive.
  5. Logistical Challenges – Managing supply chains across multiple locations can be complex.

Choosing Between D2C and B2C

Selecting the right business model depends on various factors, including brand strategy, market reach, and operational capabilities. Here’s a breakdown to help businesses decide between Direct-to-Consumer (D2C) and Business-to-Consumer (B2C):

1. Business Goals

  • D2C is ideal for brands that want full control over branding, pricing, and customer relationships. It allows companies to build a loyal customer base and gather first-party data for personalised marketing.
  • B2C works well for businesses that prioritise high-volume sales and broad market penetration. It enables companies to leverage retailer networks for distribution and scalability.

2. Target Audience

  • D2C is more suited for niche markets, such as luxury products, sustainable goods, or tech gadgets, where direct customer engagement is crucial.
  • B2C caters to a mass-market audience, making it ideal for FMCG (Fast-Moving Consumer Goods), electronics, fashion, and essential consumer products.

3. Marketing Approach

  • D2C relies heavily on digital marketing, influencer collaborations, and social media engagement. Brands must invest in performance marketing (SEO, PPC, email campaigns) to attract and retain customers.
  • B2C focuses on mass advertising through traditional media (TV, print, billboards), large-scale promotions, and brand partnerships to maximise reach.

4. Operational Capabilities

  • D2C demands robust logistics, warehousing, and last-mile delivery capabilities since brands manage order fulfilment directly.
  • B2C benefits from retailer partnerships that handle inventory, distribution, and customer service, reducing operational complexity.

5. Profitability Model

  • D2C offers higher profit margins since it eliminates middlemen. However, it requires a significant initial investment in technology, marketing, and fulfilment infrastructure.
  • B2C generates revenue through bulk sales and retailer partnerships. While margins may be lower, brands benefit from established distribution networks and faster scalability.

How Razorpay Rize Empowers D2C and B2C Businesses

Razorpay Rize is a dedicated ecosystem designed to support and accelerate the growth of both D2C and B2C businesses. Whether you're a startup launching a direct-to-consumer brand or a scaling business selling through retailers, Rize provides the essential tools, resources, and community support to help you succeed.

Conclusion

Both D2C and B2C models have unique advantages and challenges. Understanding these key differences helps businesses make informed decisions about their go-to-market strategies.

For brands that prioritise control over branding, pricing, and customer experience, D2C offers the perfect route by cutting out intermediaries and selling directly to consumers. It allows for personalised engagement, higher profit margins, and data-driven marketing strategies.

On the other hand, the B2C model benefits from wide-scale distribution, existing retail networks, and established consumer trust. Businesses leveraging third-party marketplaces, physical retail stores, and large-scale advertising campaigns can reach a broader audience quickly.

Frequently Asked Questions

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Frequently Asked Questions

Are D2C and B2C the same?

No, D2C (Direct-to-Consumer) and B2C (Business-to-Consumer) are not the same. While both models sell products directly to consumers, D2C brands bypass intermediaries (like retailers and marketplaces) and sell directly via their own websites, social media, or exclusive stores. B2C, on the other hand, often involves third-party retailers, wholesalers, and e-commerce marketplaces to reach customers.

Which model offers higher profit margins?

D2C generally offers higher profit margins because businesses sell directly to customers without intermediaries, avoiding retailer markups and commission fees. However, D2C requires higher investment in brand building, marketing, and logistics, whereas B2C benefits from established retail networks and mass distribution but operates on lower margins.

Can a company use both B2C and D2C models?

Yes, many companies use both models to maximise reach and revenue. A hybrid approach allows businesses to leverage B2C channels for scale and visibility while maintaining D2C for customer loyalty, personalised experiences, and better profit margins.

Why do brands choose the D2C approach?

Brands opt for D2C for several reasons:

  1. Greater control over branding, pricing, and customer experience.
  2. Higher profit margins by eliminating middlemen.
  3. Direct customer relationships, leading to better data insights and personalisation.
  4. Faster market adaptation, allowing businesses to launch new products without retailer dependencies.
  5. Customer loyalty and engagement, as brands can build direct trust with their audience.

What is the difference between B2B vs B2C vs D2C?

Brands opt for D2C for several reasons:

B2B B2C D2C
Target audience Sells to other businesses Sells to end consumers Sells directly to consumers, bypassing retailers
Sales channel Direct sales, wholesalers, enterprise deals Retail stores, online marketplaces Brand websites, social media, exclusive stores
Example Salesforce, Shopify Amazon, Zara Assembly, Nat Habit

Eashita Maheshwary

With nearly a decade of building and nurturing strategic connections in D2C space, Eashita is a business growth strategist known for turning networks into revenue, relationships into partnerships, and ideas into actionable growth.

A three-time founder across gender diversity, investing, and real estate-hospitality sectors, Eashita Maheshwary brings a unique blend of entrepreneurial empathy and ecosystem expertise. Now focused on helping startups and businesses scale, she specializes in enabling growth through partnerships with a proven track record of working across geographies like India and the Middle East.

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